Online Banking FAQs

  1. How do I register for Online Banking?
  2. What if I forget my Password or Challenge Questions?
  3. What if I have problems logging on after my account has been set up?
  4. What happens if I don’t have enough money in my account to cover a transaction?
  5. Can I send you an e-mail securely from my Online Banking account?
  6. How secure is Online Banking?

How do I register for Online Banking?

Signing up is very easy. Just follow the instructions below:

  1. Login ID - Enter your account number as your member number.
  2. Follow the prompts and fill in the required information.
  3. Password - Your password will be e-mailed to you.
  4. Tips: If you have moved or married please make sure that we have your updated information in our system.

    When signing-up:
    • do not add the (extra) digit at the end of your checking account number or add any zeros in front of your account number.
    • you may need to enter your telephone area code. Try with and then without it.
  5. Why not get started with Home Banking now? Please click here.

What if I forget my password or Challenge Questions?

If you have forgotten your passwords you can click on forgot password and a temporarily password will be emailed immediately.

If you have forgotten the answers to your Challenge Questions. we can reset your account for you to setup new Challenge Questions and Answers.

What if I have problems logging on after my account has been set up?

If you have problems signing on after your account has been set-up, we may have to delete your account from the system and have you go through the sign-up process again. Usually it is due to an invalid password or account number.

After three attempts to login to your account, your account will be locked and you will need to contact us at 708.216.4500.

What happens if I don’t have enough money in my account to cover a transaction?

You are allowed only six (6) transfers by automatic transfer/overdraft, personal computer transfers or preauthorized debits per month from your Regular Shares under the same account. These transfers are subject to the Federal Reserve, Regulation D. If you exceed these limitations, the item might not be covered and your account may be subject to a fee.

Can I send you an e-mail securely from my Online Banking account?

Yes, the e-mail program located within your Online Banking account is secure and can be used to send us confidential information. You may also send us a change of address through this e-mail format.

For instance, if you would like to change your address, the quickest and easiest way to change your address is to use Online Banking. Simply log in to your account, then go to the “Mail” tab and send your new information or simply ask us a question.Type in your entire new address and phone numbers and include the accounts you would like to change.

You may also mail (2160 S First Ave. Bldg. 105 Room 0903, Maywood, IL 60153) or fax (708) 216-6546 us a signed letter notifying us of the address change.The signature will be verified against the membership card before being changed. If you have a Loyola Credit Union Debit card or Visa card, please inform us if you would also like us to change that address.

 

How secure is Online Banking?

There are many benefits to our new site such as additional security features PLUS the ability to receive your statement electronically. The biggest feature is the ability to view your account activity in real time, not the upload process which our current product requires. The only time the system is not available is the end of the month for updates. You may use the e-mail account embedded within the Online Banking account to send us an e-mail safely and securely. Do not use the general email address (creditunion@lumc.edu) listed on our general website to send any personal information such as your social security number, passwords or account numbers.

Loyola University Employees Federal Credit Union
2160 South First Avenue - Maguire Center Maywood, IL 60153
Phone: 708.216.4500 | Fax: 708.216.6546
Loyola Credit Union Routing Number # is 271992141

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Membership in the Loyola University Employees Federal Credit Union (LUEFCU) is open to anyone who works for or is paid by Loyola University Chicago or Loyola University Health System on any campus or location anywhere.

That includes full and part-time Loyola faculty and staff, employees and student employees as well as Loyola affiliates or contractors, plus immediaite family members of these eligible participants.